Fari Privacy Policy
Effective Date: March 4, 2026
Fari ("we," "us," or "our") is a cycling community mobile application designed to connect riders globally, aged 18 and above. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app, including features such as posting rides, exploring routes, private messaging, AI coaching, and challenges. By using Fari, you consent to the practices described in this policy. If you do not agree, please do not use the app.
Please read this policy carefully. For any questions, contact us at fari.love@service.
1. Information We Collect
We collect various types of information to provide and improve our services. This includes:
1.1 Account Information
When you create an account, we collect details such as your username, email address, password, profile picture, age verification (to confirm you are 18 or older), and any optional biographical information like cycling preferences or location preferences.
1.2 Device and Usage Information
We automatically gather data about your device, including IP address, device type, operating system, app version, unique device identifiers, browser type, and usage patterns such as log-in times, features accessed, and interaction metrics.
1.3 Location Data
With your permission, we collect precise or approximate location information from your device's GPS, Wi-Fi, or cellular data to recommend nearby routes, verify rides, or enhance community features. You can control this via device settings.
1.4 User-Generated Content (UGC)
Information from posts you share, including ride details (distance, elevation, time), photos, videos, comments, likes, and collections. This also includes private messages and call logs metadata (without recording content).
1.5 Payment and Transaction Data
For AI coaching or in-app purchases, we collect billing information through third-party processors, but we do not store full credit card details.
1.6 Other Data
Fitness data from integrated devices (if connected), survey responses, or feedback you provide voluntarily.
We only collect information necessary for app functionality and do not gather sensitive data like health metrics unless explicitly shared in UGC.
2. How We Collect Information
Information is collected through multiple methods to ensure seamless app operation:
2.1 Directly from You
When you register, post content, explore routes, initiate chats, or purchase AI coaching services, you provide information voluntarily.
2.2 Automatically
Using technologies like cookies, pixels, and logs, we track app usage, session duration, and error reports to monitor performance and prevent issues.
2.3 From Third Parties
We may receive data from integrated services, such as social media logins (with your consent), device sensors, or analytics providers like Google Analytics for aggregated insights.
2.4 Inferred Data
Based on your interactions, we may derive preferences, such as recommended routes from your ride history or challenge suggestions from performance data.
We respect your privacy settings and provide options to limit collection where possible.
3. Use of Your Information
We use the collected information to deliver a personalized and engaging cycling community experience:
3.1 Service Provision
To enable core features like posting rides, commenting, private messaging (text and voice calls), route discovery, AI-driven coaching (including training plans, performance analysis, and nutrition tips), and challenge participation.
3.2 Personalization and Recommendations
Analyzing your data to suggest tailored routes, connect you with similar riders, or customize AI advice based on your fitness level and goals.
3.3 Improvement and Analytics
To enhance app functionality, fix bugs, measure user engagement, and develop new features, such as optimizing route algorithms or community moderation tools.
3.4 Communication
Sending notifications about app updates, ride invitations, challenge reminders, or responses to your inquiries. We may also use email for marketing if you opt-in.
3.5 Security and Compliance
Detecting fraud, enforcing terms, moderating content, and complying with legal obligations, including age restrictions.
3.6 Research and Aggregated Data
Using anonymized data for internal research or industry reports on cycling trends, without identifying individuals.
We do not use your information for purposes unrelated to the app without your explicit consent.
4. Sharing and Disclosure of Your Information
We share information only in limited circumstances to support app operations and legal requirements:
4.1 With Service Providers
We engage third-party vendors for hosting, payment processing, analytics, AI coaching algorithms, and customer support. These providers are contractually bound to use data only for specified purposes and maintain confidentiality.
4.2 Community Features
Your public posts, profiles, and UGC are visible to other users within the app. Private messages remain between participants unless reported for violations.
4.3 Business Transfers
In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction, with notice provided where required.
4.4 Legal and Safety Reasons
We may disclose data if required by law, subpoena, or to protect rights, property, or safety, including preventing harm or investigating violations like harassment in chats.
4.5 With Your Consent
For specific shares, such as integrating with external fitness apps or publicizing achievements.
4.6 Aggregated or Anonymized Form
Shared with partners for research or advertising without personal identifiers.
We do not sell your personal information to third parties for their marketing purposes.
5. Data Storage and Security
Your information is stored securely to protect against unauthorized access:
5.1 Storage Locations
Data is hosted on servers in secure data centers, potentially in multiple jurisdictions, with encryption in transit and at rest.
5.2 Security Measures
We implement industry-standard safeguards, including firewalls, access controls, encryption (e.g., SSL/TLS), regular audits, and employee training on data protection.
5.3 Incident Response
In case of a data breach, we will notify affected users and authorities as required by law, and take steps to mitigate risks.
5.4 Data Minimization
We collect only what's necessary and delete inactive account data after a reasonable period.
Despite these efforts, no system is entirely secure; users should use strong passwords and report suspicious activity.
6. Cookies and Similar Technologies
We employ cookies, web beacons, pixels, and other tracking technologies to enhance your experience and gather usage insights.
6.1 These tools help us remember your preferences, maintain sessions, and analyze how you interact with features like route maps or community feeds.
6.2 You can manage cookie preferences through your device settings or app options, though disabling them may limit certain functionalities.
6.3 Third-party cookies from analytics partners are used solely for aggregated performance metrics, not for targeted advertising without consent.
7. Third-Party Integrations
Fari integrates with services such as payment gateways, mapping APIs, and fitness trackers to support seamless features.
7.1 When you link external accounts, we receive limited data with your authorization, such as ride syncs or login credentials.
7.2 These partners adhere to their own privacy policies, and we conduct due diligence to ensure compliance with our standards.
7.3 We do not share your data with third parties for their independent marketing unless explicitly approved by you.
8. International Data Transfers
As a global app, your information may be processed and stored in countries outside your residence, including the United States and European Union data centers.
8.1 We implement appropriate safeguards, such as standard contractual clauses and encryption, to protect data during transfers.
8.2 Transfers comply with applicable laws, including GDPR and CCPA equivalents, ensuring equivalent protection levels.
8.3 You may request details on specific transfer mechanisms by contacting our support team.
9. User Rights and Choices
You have the right to access, correct, update, or delete your personal information at any time through the app's account settings.
9.1 To exercise these rights, submit a verified request via email to fari.love@service, including proof of identity.
9.2 We respond to such requests within 30 days, or as required by law, and provide options to opt-out of data processing.
9.3 You may also withdraw consent for certain data uses, such as location tracking or marketing communications, via in-app toggles.
10. Children's Privacy and Protection
Fari is intended exclusively for users aged 18 and older; we do not knowingly collect data from children under 18.
10.1 If we discover a user is under 18, we will promptly delete their account and associated information.
10.2 We actively monitor for and prohibit any content involving Child Sexual Abuse and Exploitation (CSAE), reporting violations to authorities as mandated.
10.3 Parents or guardians concerned about potential underage access should contact us immediately for investigation and removal.
11. User-Generated Content (UGC) Management
UGC, including posts, comments, and messages, is collected to facilitate community interactions and stored on secure servers.
11.1 By posting, you grant us a non-exclusive license to use, display, and moderate your content for app purposes.
11.2 We review UGC for compliance with community guidelines, removing infringing material like spam, harassment, or illegal content.
11.3 Copyright ownership remains with you, but we may use anonymized UGC for AI training or feature improvements.
12. Data Retention Practices
We retain your information only as long as necessary for the purposes outlined, such as account maintenance or legal compliance.
12.1 Inactive accounts may have data archived after 12 months, with options for earlier deletion upon request.
12.2 Ride history and performance data are kept for up to 5 years to support AI coaching and analytics.
12.3 Upon account deletion, we anonymize or delete data within 90 days, except where legally required to retain it.
13. Security Incident Response
In the event of a security breach, we follow a structured protocol to investigate and mitigate impacts.
13.1 Affected users will be notified promptly, along with steps to protect their accounts.
13.2 We conduct regular penetration testing and vulnerability assessments to strengthen our defenses.
13.3 All staff undergo mandatory privacy training to prevent internal risks.
14. Marketing and Communications
We may send promotional messages about new features, challenges, or events if you have opted in.
14.1 You can unsubscribe at any time via email links or app notifications settings.
14.2 Marketing data is derived from your usage patterns but never sold to external advertisers.
14.3 Push notifications are personalized based on your cycling interests for better relevance.
15. Analytics and Performance Data
Aggregated analytics help us understand community trends, such as popular routes or engagement levels.
15.1 Tools like Firebase and Mixpanel provide insights without linking to individual identities.
15.2 We share anonymized reports with cycling industry partners to promote safer riding practices.
15.3 You can opt-out of analytics tracking in your privacy settings.
16. Changes to This Privacy Policy
We may update this policy periodically to reflect service changes or legal requirements.
16.1 Significant updates will be notified via in-app alerts or email at least 30 days in advance.
16.2 Continued use of Fari after changes constitutes acceptance of the revised policy.
16.3 The effective date at the top of this document will be updated accordingly.
17. Contact Information and Dispute Resolution
For privacy inquiries, data requests, or complaints, reach out to fari.love@service.
17.1 We aim to resolve issues within 45 days and provide escalation options if needed.
17.2 In case of unresolved disputes, we follow applicable data protection laws for mediation.
17.3 Our designated privacy officer oversees all policy compliance.
18. California Privacy Rights (for U.S. Users)
California residents have additional rights under the CCPA, including to know, delete, and opt-out of data sales.
18.1 We do not sell personal information and honor "Do Not Sell My Personal Information" requests.
18.2 Submit requests through our dedicated portal or email for verification.
18.3 Annual reports on data practices are available upon request.
19. GDPR Rights (for EU Users)
EU residents enjoy rights under the GDPR, such as data portability and objection to processing.
19.1 You can request a copy of your data in a structured format for transfer to another service.
19.2 Objections to automated decision-making, including AI coaching personalization, can be lodged via email.
19.3 We process such requests free of charge, unless manifestly unfounded or excessive.
20. Miscellaneous Provisions
This policy is governed by the laws of the jurisdiction where our company is based, without regard to conflict of laws principles.
20.1 If any provision is deemed invalid, the remainder remains enforceable.
20.2 We may assign this policy in connection with a corporate transaction.
20.3 This document represents the entire agreement regarding privacy matters.